Urgent Situation

If you are faced with a Pay Dispute or Unfair Dismissal, Bullying, Sexual Harassment or Discrimination Grievance; Focus HR can assist you in preparing your response to attain the best possible outcome. For peace of mind that the matter is being dealt with professionally and thoroughly, please contact us. We will act in your best interests at all times and, where necessary, recommend legal advice for highly complex matters.


Pay queries received from an employee or from the Fair Work Commission must be responded to promptly.

Focus HR is able to assist you through the process.


If you have received a staff grievance, as a manager/employer you have a duty to act.

How you respond can make the difference between retaining or losing good people and staying out of the Commission.


Employees can apply to the Fair Work Commission if they feel they have been unfairly dismissed. 

If this happens, you will receive a formal notification from Fair Work asking you for a written response within 5 working days.  These 3 steps will start to lay the foundation for your response...


Workcover Claim

If you have just received a notification from WorkCover that a claim has been lodged, or been given a WorkCover-related medical certificate, you need to take appropriate action to respond. 

You may choose to support or challenge the WorkCover claim.  Either way, the first steps to take are...

Injury or Incident

Has an injury, illness or dangerous incident occurred at your business? If this is the case, you may be legally required to notify Workplace Health and Safety Queensland (WHSQ) about the details of what occurred.

Also, to prevent reoccurrence, an incident investigation should be conducted. Here are the first 3 steps to take to ensure your initial response is effective...

Exclusive Chamber Member helpline

Do you have questions that you need an expert to lend an ear to? Does it affect the performance of your business or create a risk? Can you afford to make a mistake?

Our Helpline (Toowoomba Chamber of Commerce members only) is an advice hotline staffed by experienced, local advisors. Designed to provide timely, brief advice on questions you are facing...

Not Sure?

We can help!

If you are unsure if your situation applies... 

It is not always easy to keep up to date with legislation and know what
the rules are and what your obligations are as an employer. 
We are HR, leadership and strategy experts.

We can assist you with the right information.