Managing poor performance and conduct

Dealing with someone who isn’t performing at the level they should be is frustrating. It’s stressful. And honestly, it can be scary when it escalates to the point of needing to let someone go.

This interactive workshop gives a solid understanding of what poor performance and conduct is and why it occurs, the 3 steps for managing this, setting clear expectations, and how to handle employee responses. Participants will receive useful checklists and tools to enable them to effectively manage poor performance and conduct.

Agenda

• What and Why of Poor Performance
• Common Performance Issues
• 2 levels of Escalation
• 3 Stage Model – Identify, Act & Monitor
• Checklist for employers when managing underperformance
• Employee responses and how to manage them
• Fact or Fiction