Focus HR

6 Coaching Conversations
2023-11-09 08:30 - 10:30 (Australia/Brisbane) | TBC
The traditional annual performance review is “a process that looks in the rear-view mirror, that’s focused on what you’ve done a year ago. That just isn’t current with how we’re working and how many of the employees that we’re looking to attract or grow have been raised.”
Donna Morris, CHRO at Adobe
PERFORMANCE REVIEWS DON’T IMPROVE PERFORMANCE.
We need to move the mindset from performance review to performance development.
Constraints of traditional performance appraisals:
• Costly to implement
• Often a monologue rather than a dialogue
• Too formal, and likely to stifle discussion
• Too infrequent
• Not sufficiently meaningful to the role (an exercise in form filling)
• Rarely followed up with appropriate actions
• Often a stressful experience for those involved
Adapted from Tim Baker – 5 conversations framework
We’ve taken the insightful work of Tim Baker in his book, ‘The End of the Performance Review’ and applied our unique
approach to finding a practical implementation for our SME clients.
6 COACHING CONVERSATIONS
• One 20 minute conversation a month
• 6 different topics rotating
• Identifying success indicators for the role which link back to the strategic goals of the business
• Including a 6-monthly review of the factors that indicate success in the individual’s role
• Discussing the team member’s contribution approach to work through the 4 non-job-role conversation

KPI Workshop - Session 1
2023-11-02 08:30 - 12:30 | TBC
Key Performance Indicators (KPIs) are an important metric in businesses, linking the business’s strategic goals to day-to-day activities. They provide a means for accountability and are a future predictor of success which, when measured at the right intervals, allows management to make effective decisions on course correction when needed.
However, KPIs are really only effective if you identify the right ones for your business. KPIs will only deliver insightful data if you use the right KPIs and analyse what they tell you on a regular basis to inform your decision making.
All too often, businesses jump straight to setting targets based on the first indicators that come to mind, or ones commonly used by others. But these are not necessarily relevant to your business and won’t be the powerful driver of performance and behaviours that KPIs can be.
Focus HR takes a systematic approach to assisting businesses to set meaningful KPIs using a cascading approach. Over 2 workshops, our facilitators assist your business to identify the Key Performance Questions (the questions to ask which tell management whether the business is performing) and from that, the Key Performance Indicators (the measure that will be used to track performance). Upon completion of the workshops, the business is equipped with the ability to stress test whether the KPIs identified are meaningful, measurable and relevant.
It is important to book for both sessions – the total cost is $1200+GST.

Strategy Quarterly Review & Reset Workshop
2023-09-14 08:30 - 12:00 | TBC
“Action is the foundational key to all success” – Pablo Picasso
Strategy is a little bit about good strategic thinking and a whole lot about execution planning. Once you’ve been through the 2 day strategic planning workshop, momentum must be maintained through quarterly review and reset sessions.
Every quarter is a thirteen-week race. It goes by fast. Before you know it, the quarter is over. And then the year is over. You are left with the question, “Did we accomplish what we set out to accomplish?”
To win the thirteen-week race, you need to do two things.
(1) You need a plan for the quarter that your team is excited to execute and that maps a clear course to achieving critical goals—for the organisation, for departments, and for individuals. Now your team is focused and aligned.
(2) Get out of their way. Don’t distract them during the quarter with unplanned priorities or the next great idea. Do these two things and you will win your 13-week race.
In this half day workshop we help you:

Review, analyse (and hopefully celebrate!) your achievements for the last quarter
Check in on the 12-Month Priorities
Set the next Quarterly Action Plan

Includes:

Pre workshop preparation guidance
A facilitated half day group workshop

Family and Domestic Violence Leave Legislation - a FREE seminar
2023-02-09 07:20 - 08:30 | Catholic Care Training Rooms, 502 Ruthven Street, Toowoomba, Qld, 4350
The new Family and Domestic Violence Leave legislation coming into effect from 1 February 2023 affects all employers. This is an important development to understand in relation to both your obligations as an employer, and how you and your managers may need to be ready to handle conversations with your people about challenging personal situations.
This seminar will be presented by Focus HR and Business Resilience Centre and will provide insights into:

Understanding the entitlements under the new legislation
How to implement this on a practical level
Developing a safety plan
Guidance for Managers on how to initiate and respond to FDV related conversations

This is a must-attend for business owners/CEOs/GMs and HR practitioners seeking to understand how to implement this legislation at a practical, people-oriented level.
Numbers are limited, so please register to attend ASAP. Light breakfast will be provided. Please indicate any dietary requirements and tea/coffee preferences on your registration.
*Please note, the venue for this event is unfortunately not wheelchair accessible. If you would like to attend and this is an issue for you, please get in touch with us so we can make arrangements for you.
Presenters will be Naomi Wilson & Zoe Locke.
Naomi Wilson is the Founder of Focus HR | a people and leadership expert | international guest speaker | and mother of 2 who has been invited into the trusted space of working with over 500 businesses to help build winning teams and thriving businesses by getting their people, strategy and leadership right.
Naomi believes we should get to work with people we would enjoy having dinner with and that when we have great working relationships, the result is powerful, engaged, winning teams.

Zoe Locke is the Deputy Director of CatholicCare Social Services and has two decades of professional experience within the not-for-profit sector. Zoe has extensive experience in a diverse number of leadership roles including Child Protection, Family Law Services and Workplace Mediation. Zoe is a qualified Family Dispute Resolution Practitioner (FDRP), a nationally accredited Mediator (NMAS) and Child Consultant and a graduate of the Australian Institute of Company Directors course (GAICD).
With a career primarily in people-centric organisations, Zoe brings a rounded approach into the corporate leadership team through her passion for service innovation, staff wellbeing and seeking positive outcomes for individuals, families and our communities.

Strategy Quarterly Review & Reset Workshop
2022-12-05 08:30 - 12:00 | Half Day Workshop

Upward Feedback: The Right Way to Ask, Receive and Respond to Feedback from Your Team - FREE webinar
2022-11-17 10:00 - 11:00 | Online
Employee engagement is the emotional commitment an employee has to their employer and its goals. This commitment means caring about their work and the business. It is more than just being ‘satisfied’ to turn up from 9 to 5 and it is more than just being ‘happy’ at work. When employees care, they are engaged, they use discretionary effort. And it is that discretionary effort which gives your business a competitive advantage through winning people, winning culture and winning teams.
Join Focus HR as we talk about how to engage with your people through upward feedback that is meaningful and impactful.
Register for this FREE webinar here

Strategy: Using Vision and Purpose to Drive your Business - FREE webinar
2022-11-10 11:00 | Online
“The main thing is to keep the main thing the main thing” – Stephen Covey
A clearly identified and articulated vision, purpose and goals empowers owners to align their team and maintain a laser-like focus on the bigger picture. Owners who are effective at strategic thinking and implementation planning create an environment where everyone is pulling in the same direction.
Join Focus HR as we explore how strategy forms both the foundations and the guiding light for businesses who excel. Attendees will be taken through practical exercises and receive some powerful tools to help kick-start your strategy journey.
Register for this FREE webinar here
Not sure if you should attend? Take our three-minute Strategy and Vision Scorecard and find out!

Onboarding: Transitioning New Hires from Rookie to Star - FREE webinar
2022-07-14 10:00 - 11:00 | Online
Onboarding is the process that helps new employees shift from being outsiders to insiders with a sense of belonging to a business. It is the process of integrating a new employee with a company and its culture, as well as giving a new employee access to the tools, training, people and information needed to become a productive member of the team.
It is a key piece of the employee experience. And yet so many companies get it wrong. We’ve all had a first-day-horror story. Join Focus HR as we cover the key elements of successful onboarding and induction and receive some great takeaway tools that you can implement in your business to move your next new hire from rookie to star performer in half the time.
You can watch the recording of this webinar here

Managing a Hybrid Workforce - A Leading Teams Workshop
2022-07-07 12:30 - 14:30 | Online
Managing a hybrid team is not just a shift in the way in which you manage your team or the day to day operations, it is also a shift in your mindset.
This session will look at benefits and challenges of hybrid teams, the leadership qualities needed, management tips and building positive team dynamics.
Agenda

What is a hybrid workforce
6 benefits
6 challenges
Leadership qualities
Management tips
Team dynamics
Coaching for growth

No availability in this session? We will be holding another session in the near future. Please contact us to register your interest in the next date for this workshop.

IR Compliance: Understanding the Pyramid - FREE webinar
2022-06-16 11:00 - 12:00 | Online
Ever been confused by which piece of legislation you should be paying attention to when? You are not alone. Awards, Agreements, Fair Work Act, NES, WHS Act, Policies … the list goes on.
Join the Focus HR team as we break the system down into a logical order and help you understand how to not just ensure your business’ compliance, but better still, achieve best practice in your people practices.
Register for this FREE webinar here

Feedback & Performance Appraisals: A Development Focus - FREE webinar
2022-05-12 12:00 - 13:00 | Online
Performance reviews don’t improve performance. We know … that is like excommunicating ourselves from the HR profession … but they don’t. We need to move the mindset from performance review to performance development. Every manager also needs to see a key part of their role as coaching the people in their teams. Not just training, monitoring, performance managing, but genuinely coaching them to succeed.
Because of this, Focus HR has adapted the contemporary Tim Baker’s ‘5 Conversations’ Model for performance appraisals and added a 6th topic where Success Indicators (KPIs/Targets or other similar measurements) apply. Together, they form our 6 Coaching Conversations.
Join us as we take you through this new way of developing your people.
You can watch the recording of this webinar here
Not sure whether this webinar is for you? Take our free 3 minute scorecard and find out!

Communication - A Leading Teams Workshop
2022-05-05 12:00 - 14:00 | Online
Communication is a huge topic, so we focus on a few key areas that deliver great results for teams and businesses. We’ll talk about communication styles and channels and how to adapt to get the best results, communicating both success and failure effectively, and communicating with the right people at the right time. And because it is so often a stumbling block for managers, we’ll cover in more depth how to broach difficult conversations with team members, peers and their own managers.
Agenda

What makes a great communicator?
Importance of communication
What communication model should I use?
Preparing and planning your message
Techniques for communicating the good, the bad and the ugly
The simple trick to stop repeating yourself
Communication mediums
Communicating up

No availability in this session? We will be holding another session in the near future. Please contact us to register your interest in the next date for this workshop.

Managing Leave - A Leading Teams Workshop
2022-04-14 12:30 - 14:30 | Online
Leave, whether it is sick leave, carer’s leave, compassionate leave or annual leave, is something that all managers have to deal with, but few understand what they can and can’t do.
This session takes a detailed and practical look at the different types of leave, employee rights, employer rights and record keeping with the aim of building confidence to respond when leave questions and issues arise. We cover the most frequently asked questions that managers face when managing leave.
Agenda

The right mindset
Annual leave
Personal leave
Long service leave
Other leave
Managing Leave
FAQs

No availability in this session? We will be holding another session in the near future. Please contact us to register your interest in the next date for this workshop.

Workforce Planning: Getting the Right People, doing the Right Thing, the Right Way - FREE webinar
2022-04-14 10:00 - 11:00 | Online
Leveraging is essential for business success. It is about having the right people doing the right things in sync. Business owners need to be able to focus on the areas of their business where they can deliver the most value. By leveraging the right people doing the right things at the right time, the owner is freed up to focus on the vital, high value work and outsource, insource, eliminate or delegate the functional tasks for greatest efficiency and maximum reward.
Join Focus HR as we look at the what, how and who of workforce planning with the introduction of some powerful tools to start the process.
Register for this FREE webinar here
Not sure if this is for you? Take our free three minute scorecard and find out!

Effective Meetings - A Leading Teams Workshop
2022-03-31 09:30 - 11:30 | Online
Meetings can often be a ‘we’ll do this because we have to’ race-through or a drawn-out time waster for everyone involved. Both options are expensive for the business.
This session will look at when to have meetings, types of meetings, how to have meetings (format and structure) and what to record. We’ll also focus on setting ground rules for the meeting to ensure they add value and encouraging different perspectives to get the best from participants. Deliverables from the workshop include a guide to the perfect meeting and meeting agenda templates.
Agenda

Why are effective meetings important?
What is the true purpose of a meeting?
Different types of meetings – and when to use them
The benefits of more frequent meetings
The ultimate guide to the perfect meeting
How to deal with the dominator
Meeting agenda templates

No availability in this session? We will be holding another session in the near future. Please contact us to register your interest in the next date for this workshop.

Creating a High Performance Culture
2022-03-17 15:00 | Online
Managers play a key role in influencing the performance and productivity of their teams. While the temptation is to sit back and expect that goals are met, and scramble to find answers when they aren’t, the more useful approach is to be proactive and involved right from the start.
We’ll cover effective goal setting, communicating clear and reasonable expectations, and increasing motivation, alignment and buy-in.
Agenda

Performance and Productivity in Practical terms
Performance and Productivity in the Workplace
Motivation
Expectations
Goal setting

No availability in this session? We will be holding another session in the near future. Please contact us to register your interest in the next date for this workshop.

Strategy: Using Vision and Purpose to Drive your Business - FREE webinar
2022-03-17 12:00 - 13:00 | Online
“The main thing is to keep the main thing the main thing” – Stephen Covey
A clearly identify and articulated vision, purpose and goals empowers owners to align their team and maintain a laser-like focus on the bigger picture. Owners who are effective at strategic thinking and implementation planning create an environment where everyone is pulling in the same direction. Join Focus HR as we explore how strategy forms both the foundations and the guiding light for businesses who excel. Attendees will be taken through practical exercises and receive some powerful tools to help kick-start your strategy journey.
Register for this FREE webinar here
Not sure if you should attend? Take our three-minute Strategy and Vision Scorecard and find out!

Culture, Values and Team Building webinar
2022-02-17 12:00 - 13:00 | Online
“People are the most powerful, inimitable asset in your business” Naomi Wilson
You can copy machines, IT systems, procedures, software etc. What you can’t copy is your people, your team and your culture. This is why it is inimitable.
And until you’ve harnessed the power of your team, your business will not reach its full potential.
Not sure if you need to attend this webinar? Take our 3 minute scorecard here and find out!
So how do you do this? In our next free webinar, Focus HR will take you through:

understanding the competitive advantage of a great culture;
give insight into how to understand, build and protect your culture and values; and
show how understanding each other leads to powerful team building (using the DiSC model)

Plus there will be a special offer for attendees for our upcoming full day workshop where we dive deeper into setting the culture; defining and living the values and implementing DiSC for team building.
You can watch the webinar recording here – and please get in touch if you would like to chat.

COVID in the Workplace Webinar
2022-01-28 10:00 - 11:30 | Online
In this webinar presented by Naomi Wilson from Focus HR and Chrissy Leong, Specialist Lead Stakeholder Management from WorkCover Queensland, we will cover:
• How to treat COVID-related Leave
• Implementing mask mandate (specifically those who won’t/can’t wear)
• Vaccination policies (mandate vs encouragement)
• Vaccination exemptions
• Hiring unvaccinated persons (and measures to protect other employees)
• Asking for Test results & evidence of vaccination
• Q&A from Fair Work Website
PLEASE REGISTER FOR THIS EVENT HERE – https://us02web.zoom.us/meeting/register/tZEud-qvrz0tHt3QCYrpFa8limBodNMojTEv

Reinforcing, skill-building & corrective feedback
2022-01-20 12:30 - 14:30 | Online
Everyone can give feedback, but giving effective feedback in a way that gets the desired result is a learned skill. This session will cover both formal and informal feedback and discuss the differences in purpose and delivery of reinforcing (‘positive’) feedback, skill-building (‘coaching’) feedback and corrective (‘negative’) feedback.
We’ll look at the importance of timeliness, confidentiality, listening well and provide you with feedback models that ensure clarity and purpose in your message.
We’ll finish up with when it is important that records are kept and some practical ways to make sure that happens.
Agenda

The Importance of Feedback
Skill, Will, or Leadership issue
Types of Feedback
Key Elements of Feedback
Common Performance Issues
When to Escalate
Record Keeping
Feedback Models

No availability in this session? We will be holding another session in the near future. Please contact us to register your interest in the next date for this workshop.
