Workcover and Rehabilitation

  • Have you had a WorkCover claim lodged that you did not believe was a result of a workplace incident?
  • Do you know your obligations in helping an employee rehabilitate into the workplace?
  • Do your managers know what to do in the case of a workplace incident?

When an employee is injured, the goal is always a prompt return to work. Research has shown that early return to work or staying at work has significant benefits to the individual’s health and wellbeing. The way that you handle this, including the WorkCover claim, can have a significant impact on their successful return to work and maintaining a positive relationship in the process.

Focus HR can provide advice and support through any stage of the process - from initial incident response, to liaising with WorkCover, the employee and medical practitioners as part of the return to work and development of a rehabilitation plan.


Successful claims management and rehabilitation processes benefit everyone involved.

The organisation benefits by:

  • returning to maximum productivity as quickly as possible;
  • positive impacts on staff morale and employee relations;
  • reduced staff turnover;
  • minimising retraining expenses for staff coverage; and
  • reduction in claims costs and insurance premiums.

The worker benefits through:

  • a quicker and safer return to work;
  • faster injury recovery;
  • financial security;
  • improvements to work, family and social life; and
  • reduced level of impairment. 

If you are faced with handling a WorkCover claim or managing the return to work of an injured employee and require assistance ...

Watch: Work Rehabilitation

Case Study

Focus HR was engaged in 2016 by a local firm to assist with a mental health related WorkCover claim which they had grounds to believe was not a work-related injury. We immediately commenced a formal investigation into the circumstances of the injury, interviewing witnesses and gathering relevant information.
A formal challenge to the WorkCover claim was lodged, addressing each specific situation raised by the employee with evidence that demonstrated that work was not the major contributing factor in causing the injury. WorkCover reviewed all the evidence provided by both the employee and the employer. Their final determination was that they would reject the claim.
This was a great outcome for the employer who was facing the prospect of a lengthy WorkCover case and considerable cost.  As with any successful WorkCover claim, there is also the risk of a common-law claim being initiated, which was negated when the claim was rejected.