People.

Delivering tools for engaged, effective teams.

I want to

Contracts of Employment

As the first document you sign together, contracts are the foundation in clarifying what is agreed between you and your new team member.  We know it sets the tone for the relationship and needs to be robust if and when relied on later. We tailor contracts that protect your business and reflect the relationship you are forging with your people.

Wage Compliance

Guidelines on minimum wages, allowances, penalties etc are set in (often complex) legislation. We believe that businesses want to get this right but can easily get caught on a technicality. Which is why we offer detailed, thorough advice and checking on wage compliance.

Policies

Clear policies tell your team what you expect from them and what they can expect from you, and importantly, what happens when those expectations aren’t met. We know that setting clear expectations from day one provides certainty, security and lays the foundations for success.  Our customised policies and training do exactly that.

Management Handbook & Tools

We can’t all be experts at managing and administering the employee lifecycle (we bet that’s not why you got into business). Yet we know that how management communicates with employees as they navigate the employment journey impacts the employee experience.  So we’ve created a handbook with all the checklists, templates and procedures plus the training on how to use them.

Small Business Package

Knowing what employment documentation you need in small business can be confusing.  We believe that HR systems should be only as complex as they need to be, and as simple as they possibly can. This package of core policies, simple contracts, and common tools is perfect for small employers (1-5 employees) looking to have quality, practical, robust HR fundamentals for their peace of mind.

The Focus HR team have helped us to engage with our employees, understand what makes us an employer of choice and helped us to develop our strengths and improve our weaknesses in this area. They have provided us with a very practical set of tools to manage the ongoing HR and compliance aspects of our business including recruitment, employment, training, performance review and other areas.
Jim Wagner, Joe Wagner Group

Performance Management

Employees with the right skills, motivation and direction are one of your most powerful assets. People inherently want to know that they are doing a good job which is why we believe that performance management is about providing feedback, guidance and, reinforcement of expectations. We provide the tools, training and support to manage the performance of your team.

Workplace Investigations

Disputes and grievances require impartial, timely management response. We know objectivity can be hard when in the middle of challenging employee issues, so there are significant benefits to seeking assistance from an objective third party. Our consultants provide support in dealing with informal complaints, interpersonal relationship issues, and significant behavioural issues requiring formal investigation.

Leading Teams

Managers need to understand how to get the best from their teams and confidently deal with problems. We know people are often promoted based on technical skills but not always trained in people management. So our series of short (1 to 2 hour) workshops give the knowledge and skills to be effective in supervisor and manager roles. 

General HR Support

Whether it is attracting and retaining great people, keeping people happy and engaged, or building winning cultures, great people practices are essential.  We get that this can be challenging with complex legislation, the intricacies of human behaviour and the curveballs your people might throw at you. Our experienced team have the experience and tools to help guide you through any people situation.

When it comes to advice for tricky employment situations, the Toowoomba Turf Club exclusively uses Focus HR. Naomi’s attention to detail and personalised service makes what can seem a difficult process, easy to understand and navigate. Her professionalism is second to none. We have used Naomi’s services and advice and consulted heavily with the Focus HR team throughout COVID. The Focus HR advice and online workshops were invaluable to the Club through this unprecedented time. They cut through the fine print and made it very easily for us, as a large employer, to communicate the process to our employees. The TTC is pleased to partner with Focus HR with a community sponsorship and would recommend their services highly.

Lizzy King, CEO, Toowoomba Turf Club

DiSC for workplace

DiSC is a simple yet powerful personality profiling model.  We see every day how teams with greater understanding of self, and insights into differences, experience more enjoyable and effective workplace interactions. The profiles and our facilitated workshops create a more engaged and collaborative workforce, forging strong cultures and higher performance.

 

KPI Setting and incentive programs

Setting goals and attaching rewards gives clarity on where energy should be focused and what level of performance is expected. We believe KPIs and incentives are only as effective as the actions or behaviours they inspire, so it is crucial to get this right. We guide you through linking your strategic goals to Key Performance Questions and setting meaningful targets.

Remuneration framework

A transparent framework ensures consistent, fair and affordable pay decisions. While salary is no longer the leading driver of employee motivation, it is a table stake and well-designed remuneration framework will drive performance. We guide businesses in developing a framework that is aligned to their reward philosophy and strategic direction and focuses on the whole package, not just base pay.

Performance Enhancement

A rhythm of regular, meaningful feedback keeps people focused, motivated and engaged in continuous self-improvement. We believe performance programs must be treated as ongoing, meaningful conversations, not an annual ‘event’ on the calendar. We assist in rolling out tools, systems and training that enable powerful, results driven feedback.

Thanks to the Focus HR team for your support in recent months. It is interesting to reflect that this commenced with the DISC workshop and continued through one on one meetings and phone calls with me and my team. Throughout this process your whole team have been extremely professional, organised and helpful in every possible way. Your client service focus is a breath of fresh air, your approach is flexible, relaxed (yet professional), your team exuberates youth and energy and as such you are an organisation that we wish to be associated with for a very long time. 

Tim Ford, Director, Feed Central

Induction Program

Effective onboarding guides employees to success by instilling your values, setting expectations, and ensuring they are trained to hit the ground running. We know that a new team member’s experience in their first few months sets the tone for the entire relationship. So we tailor your induction system and training to create engagement and enable performance.

Recruitment

How you recruit and select your people is often the first impression they have you. Finding the right people is the first step to creating winning teams.  Our sister company, Talent Spring, offers end-to-end recruitment or a suite of recruitment options to suit your needs.

Employee Handbook

You want new starters to connect to the core of your business – your vision, purpose, point of difference, and how they fit into the picture. We often describe this as the ‘BBQ book’ – once read, new team members can tell their friends the important things at their next BBQ. We tailor handbooks to reflect your unique vision, culture and offering.

Contracts of Employment

As the first document you sign together, contracts are the foundation in clarifying what is agreed between you and your new team member.  We know it sets the tone for the relationship and needs to be robust if and when relied on later. We tailor contracts that protect your business and reflect the relationship you are forging with your people.

Focus HR is very professional and user friendly with a great knowledge level which made me comfortable and confident with the decisions I was making. I would use Focus HR again and recommend to anyone needing HR advice.

David Winter, Owner

Cessation of Employment

The end of the employee journey is the exit – either through resignation, retirement, or termination. We believe that exits should be handled respectfully. We provide policies, advice and tools for effective cessation.

Restructure & Redundancy

Careful planning, correct processes and well-handled conversations with both exiting and remaining team members are crucial. We know that this process isn’t easy – it impacts the people leaving, the people staying, and the leaders making the tough decisions. We provide tools, advice and support to effectively facilitate this process.

Performance Management

Employees with the right skills, motivation and direction are one of your most powerful assets. People inherently want to know that they are doing a good job which is why we believe that performance management is about providing feedback, guidance and, reinforcement of expectations. We provide the tools, training and support to manage the performance of your team.

Our business did not require a full-time HR Manager but having the Focus HR team on the other end of the phone, or email when needed, feels like we have one. Naomi is extremely approachable and knowledgeable, and I couldn’t recommend her and Focus HR enough.

Sara Collins, Operations Manager, Clarity Hearing

Imagine the possibilities.

With the right team and the right culture.
What could your business look like?