Leading Teams Training.

Communication is a huge topic, so we focus on a few key areas that deliver great results for teams and businesses. We’ll talk about communication styles and channels and how to adapt to get the best results, communicating both success and failure effectively, and communicating with the right people at the right time. And because it is so often a stumbling block for managers, we’ll cover in more depth how to broach difficult conversations with team members, peers and their own managers.

We often hear ‘people management would be easier if it wasn’t for the people’.

Rather than talk about managing a team in big picture terms, we’ll look specifically at where the issues usually lie for managers. We cover the practicalities of setting expectations, knowing when to act, how to be fair and thorough, and how to handle reactions.  We’ll take you through our 5-step plan for handling challenging employees and finally touch on making sure that you don’t have a negative impact on your high performers in the process.

Effective time management allows you to accomplish more in a shorter period of time, lowers stress, and increases focus, which leads to increased results and career success.

Imagine the impact on your business if your managers knew exactly where they needed to direct their attention every day; had self-awareness of what habits made them most productive; and had the right tools and models to make time work for them.  This workshop covers all this and more making it a must-do session for managers seeking to get more out of their day.

Empowering your people, delegating decision making and encouraging autonomy are common catch cries in today’s progressive workplaces. But what does it actually mean?

This workshop will explore exactly that and provide insights and practical tips on how to establish a framework and guidelines within which empowerment, autonomy and effective decision making can flourish.

Dealing with someone who isn’t performing at the level they should be is frustrating. It’s stressful. And honestly, it can be scary when it escalates to the point of needing to let someone go.

This interactive workshop gives a solid understanding of what poor performance and conduct is and why it occurs, the 3 steps for managing this, setting clear expectations, and how to handle employee responses. Participants will receive useful checklists and tools to enable them to effectively manage poor performance and conduct..

Delegation is too often not done well or not done at all. Surprisingly, delegation is not a skill that comes naturally to most. We’ll cover why and when to delegate and how to create conditions for success, including giving clear, unambiguous instructions, setting expectations and uncovering and removing the barriers to productivity.

We’ll also look at what to do if delegation isn’t getting the job done. The workshop includes a number of powerful tools for knowing what to delegate and how to do this effectively.

Everyone can give feedback, but giving effective feedback in a way that gets the desired result is a learned skill. This session will cover both formal and informal feedback and discuss the differences in purpose and delivery of reinforcing (‘positive’) feedback, skill-building (‘coaching’) feedback and corrective (‘negative’) feedback.

We’ll look at the importance of timeliness, confidentiality, listening well and provide you with feedback models that ensure clarity and purpose in your message . We’ll finish up with when it is important that records are kept and some practical ways to make sure that happens.

Meetings can often be a ‘we’ll do this because we have to’ race-through or a drawn-out time waster for everyone involved. Both options are expensive for the business.

This session will look at when to have meetings, types of meetings, how to have meetings (format and structure) and what to record. We’ll also focus on setting ground rules for the meeting to ensure they add value and encouraging different perspectives to get the best from participants.  Deliverables from the workshop include a guide to the perfect meeting and meeting agenda templates.