Tilly’s Crawler Parts.

Your number one choice for earthmoving parts and equipment.

“We got the Tilly’s management team together, along with the owners, and spent a number of days really focusing on what’s important to the business and what we’d like the business to stand for. Now, it wasn’t inventing the wheel. It was more focusing on what that wheel really looks like. A lot of great work came out of that, and a lot of effort went into it from the management group. The facilitation by Focus HR meant the process got us to the answers we were looking for.

What was important to that process was properly identifying our values and being able to illustrate them clearly so that everyone was on the same page.

As far as the leadership that has developed in our business, I put that down to what Focus HR has done for us. Just the time they spent with our group of managers really elicited a higher level of leadership out of everyone, and it’s become evident right through the business.”

Lance Hinrichsen – CEO, Tilly’s 

“People say the most important thing is the customer, and it’s really important to have happy customers. But there’s only one thing that makes happy customers, and that is happy staff, and this award goes to all our staff”

– Andrew and Helen Tilly, on being inducted into the Toowoomba Chamber of Commerce Hall of Fame, 2020

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