To increase trust, engagement and retention, here’s what you can do to help your company reduce turnover rates.
Trust is like a ‘piggy bank’
There is an imaginary trust ‘piggy bank’ for every person we deal with at work or in our social life. Every time there is a trustworthy behaviour, there is a coin deposited in the piggy bank, but every time there is untrustworthy behaviour, there is a withdrawal of several coins and possibly a broken piggy bank. Trust between people relies on four elements – Ableness, Believability, Connectedness and Dependability.
Meet staff where they are
It’s important to develop leadership agility, to shift your leadership style based on what the person needs from you. 54% of leaders have one preferred style of leadership and it is estimated that only 1% are naturally gifted with leadership agility. But we can learn how to be a more agile leader. And when practised, these conversations can take from 30 seconds to less than 3 minutes.
Have regular one-on-one convos where the team members sets the agenda
One-on-one meetings typically are led by the manager and their agenda. Increase trust by letting the team member set the agenda and it is their time to ask for what they need from their manager. The magic of this practice is found in building connection.
Pivot to a “stay interview”
Too often, we ask people after they have resigned – why did you decide to leave us? Instead flip it – ask team members why do you stay? If we ask people about the things that contribute to them staying then we focus on continuing and improving if possible.
Source: Blanchard